SMS Messaging Policy

SMS Messaging Policy for Better Business Bureau of Central Illinois
This page explains how Better Business Bureau of Central Illinois collects consent for text messaging, what types of messages consumers can expect, how often messages may be sent, and how recipients can opt out or get help.

Business information
Better Business Bureau of Central Illinois
8100 N University St
Peoria, IL 61615
Phone: (309) 688-5124
Email: [email protected]

Consent

By providing your mobile phone number to Better Business Bureau of Central Illinois, you agree to receive SMS text messages from us related to your relationship with our business, including appointment-related messages, customer care updates, account or service notifications, and other conversational communications you have requested or agreed to receive. Consent must be obtained before any non-exempt text message is sent, and the policy should clearly explain message purpose, opt-out rights, and help instructions.

We do not use SMS consent as a condition of purchase. Message and data rates may apply depending on the recipient’s wireless plan. Consumers must be informed that consent is not required for purchase and that carrier charges may apply.

Message types

If you opt in to receive messages from Better Business Bureau of Central Illinois, you may receive:

• Appointment reminders and scheduling updates.

• Customer care or support messages.

• Service-related notifications and follow-ups.

• Requested information about your account, inquiry, or transaction.

Message frequency may vary depending on your interaction with Better Business Bureau of Central Illinois. A2P disclosures commonly require businesses to state that message frequency may vary or provide an estimated frequency.

Opt-out and help

You can opt out of SMS messages at any time by replying STOP to any message. Standard opt-out language such as replying STOP is a core consumer protection expectation for A2P messaging programs.

After you send STOP, you may receive one final confirmation message confirming that you have been unsubscribed. If you need assistance, reply HELP or contact us at (309) 688-5124 or [email protected]. Help instructions and contact methods are part of standard A2P program disclosures.

Cookies and Tracking Technologies

Better Business Bureau of Central Illinois may use cookies, pixels, tags, and similar technologies on its website to support site functionality, remember user preferences, analyze traffic, and improve the user experience. Privacy policy cookie clauses generally disclose the technologies used, their purposes, and any user controls available.

Cookies are small data files placed on a device when a user visits a website. They can help a site operate properly, remember settings, measure performance, and support communications or marketing tools depending on how the site is configured.

We may use the following categories of cookies:

• Strictly necessary cookies to enable core website functions and security. Guidance commonly treats necessary cookies differently from optional categories because they support essential site operation.

• Analytics cookies to understand how visitors use the website and improve content, performance, and navigation. Cookie and analytics privacy guidance recommends disclosing analytics-related cookies and their purpose.

• Preference cookies to remember settings such as form inputs, display choices, or other user-selected options. Cookie disclosures commonly explain preference or functionality cookies as tools for remembering user choices.

• Marketing or advertising cookies, if used, to measure campaign effectiveness or support more relevant advertising. Cookie policy guidance generally recommends identifying optional advertising-related cookies separately from essential cookies.

You can manage cookie preferences through your browser settings and, where available, through our cookie consent tool. Cookie policy guidance commonly recommends telling users how to reject, disable, or later withdraw consent for non-essential cookies.

If browser settings are used to block cookies, some parts of the website may not function properly. This is a standard consequence disclosed in many cookie policy explanations because disabling necessary cookies can affect site performance.

If Better Business Bureau of Central Illinois uses third-party analytics or advertising services, those providers may set or access cookies subject to their own privacy notices. Privacy guidance for analytics tools recommends disclosing third-party cookie use and explaining how data may be collected and processed.

Cookie banner text

Use this short cookie consent message on the site banner:

We use cookies to operate our website, analyze traffic, and improve your experience. You can accept all cookies, reject non-essential cookies, or manage your preferences. See our Privacy Policy for more information. Cookie consent notices commonly pair a short explanation with controls and a link to the fuller policy.

Button labels

Use these buttons:

• Accept All

• Reject Non-Essential

• Manage Preferences

Important note

If the site only uses strictly necessary cookies, the privacy page can still disclose cookie use, but a broader opt-in banner is generally associated with non-essential cookies such as analytics, personalization, or advertising technologies. Cookie compliance guidance consistently distinguishes essential cookies from optional categories that require stronger notice and user choice.

Data Security Practices

Better Business Bureau of Central Illinois uses reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction. Privacy policy security clauses commonly describe these protections at a high level rather than listing sensitive internal security details, and FTC guidance emphasizes maintaining a sound security plan to keep personal data safe.

These safeguards may include access controls, secure transmission methods, encryption where appropriate, system monitoring, and measures intended to limit access to personal information to authorized personnel and service providers with a legitimate business need. FTC security guidance identifies access controls, encryption, monitoring, authentication, and controlled access as core elements of reasonable data security practices.

Better Business Bureau of Central Illinois also takes steps to evaluate third-party service providers that may process personal information on its behalf and expects those providers to maintain reasonable security measures appropriate to the nature of the information involved. FTC business guidance recommends ensuring that service providers implement reasonable security measures as part of an overall security program.

No method of internet transmission or electronic storage is completely secure, so Better Business Bureau of Central Illinois cannot guarantee absolute security. Privacy policy security clauses commonly include this limitation while still affirming that reasonable safeguards are used.

Privacy and data use

Better Business Bureau of Central Illinois respects your privacy. Your mobile number and SMS consent information will not be sold or shared with third parties or affiliates for their own marketing or promotional purposes. Privacy disclosures for messaging programs should explain how consumer data is used and whether it is shared.

We may share information with service providers that help us deliver messaging services, operate our business, or support customer communications, but only as needed to provide those services. Operational service-provider sharing is generally distinguished from marketing resale or affiliate promotion in messaging compliance disclosures.

For questions about this policy, contact:
Better Business Bureau of Central Illinois
8100 N University St
Peoria, IL 61615
Phone: (309) 688-5124
Email: [email protected]